Your satisfaction is our priority.
It's possible that you want to return an order. Sometimes the product doesn't meet your expectations, or there might be other reasons why you don't want to keep the product.
Whatever the reason, at Solarwarehouse, we understand the importance of a smooth return and exchange process. That's why we've outlined our return and exchange policies below, with your satisfaction as our top priority:
Returns
After canceling your order, you have an additional 14 days to return the product. We will credit the full order amount, including shipping costs, to you. Please note that the costs of returning the product from your home to our web store are your responsibility. Return costs vary per package or order; for exact rates, you can visit your carrier's website.
When exercising your right of withdrawal, the product, including all included accessories, and if reasonably possible, in its original condition and packaging, must be returned to us. To exercise this right, you can contact us via info@solarwarehouse.be. Once we receive your return notification, we will refund the due order amount within 14 days, provided that the product has been received in good order by us.
If the product or packaging is damaged more than necessary to try the product, we reserve the right to charge you for this depreciation in value of the product. Therefore, we advise handling the product with care and ensuring it is well-packaged when returning it.
Exchange a Product?
Do you want to exchange a product? That's not a problem at all. Feel free to contact us via info@solarwarehouse.be. However, you are responsible for the costs of returning the product.
At Solarwarehouse.be, we strive to make your shopping experience as pleasant as possible, even when you decide to return or exchange a product.
If you have any questions about our return and exchange policy, don't hesitate to contact our customer service. We are ready to assist you and ensure your needs are fulfilled. Your satisfaction is our priority.