We understand that you might have questions about our return policy, payment methods, shipping, and other aspects of our service. To make your shopping experience as effortless as possible, we have compiled a list of frequently asked questions and provided clear answers.
Whether you're an individual customer, a business owner, or an entrepreneur with specific needs, we are here to address all your inquiries. Browse through this section to find answers to the questions you may have, or feel free to reach out to our dedicated customer service team for further assistance.
Your satisfaction is our priority, and we strive to make your experience at Solarwarehouse.be as smooth and informative as possible.
Our return policy allows you to cancel your order and return the product within 14 days of receiving it.
You have 14 days after receiving your order to cancel it.
Yes, you have the right to return your order within 14 days of receiving it without specifying a reason.
The costs for returning a product are at your own expense. These costs vary depending on the package or order; please check the exact rates on your carrier's website.
Yes, our return policy applies to both private and business customers.
Once we have received and inspected your return, we will refund the due order amount within 14 days.
Yes, we expect the product to be returned with all included accessories in its original condition and packaging.
The product should be returned in good condition and in its original packaging, along with all included accessories.
Yes, you can contact us at info@solarwarehouse.be if you'd like to exchange a product.
For questions about returns, you can contact us by calling +32(0) 28829245 or emailing info@solarwarehouse.be.
No, the costs for returning the product in case of exchange are at your own expense.
You can exercise your right of withdrawal by contacting us at info@solarwarehouse.be.
Return shipments with tracking numbers are monitored online through our website.
Contact us if the product is damaged upon arrival, so we can resolve the issue.
Yes, you can return a product, but ensure it's returned in good condition.
Yes, we provide warranty on products according to the warranty terms
We will refund the due order amount through the original payment method you used.
For information about dropping off return shipments, contact us at info@solarwarehouse.be.
You can track the return shipment using the track & trace information on our website.
For larger orders or solar panel packages, we handle the delivery and return ourselves. Contact us for specific details.